Shipping policy

SHIPPING POLICY

At GlowVynest, we take pride in delivering our handcrafted neon signs with the utmost care and precision. Since every sign is custom-made on 5mm premium acrylic using advanced CNC grooving, we follow a dedicated shipping process.

1. SHIPPING COST

  • Free Shipping: We offer FREE Standard Shipping on all prepaid orders across India.

  • Note: Since we specialize in custom manufacturing, we do not offer Cash on Delivery (COD). All orders must be fully paid at the time of purchase.

2. PROCESSING & MANUFACTURING TIME

Every GlowVynest sign is 100% Make-to-Order.

  • Production Time: It takes 3 to 5 business days to precision-cut, groove, and hand-assemble your custom neon sign.

  • Quality Check: Each product undergoes a rigorous 24-hour lighting and stability test before being dispatched.

3. DELIVERY TIMELINE

Once your order is handed over to our trusted logistics partners (like Delhivery, BlueDart, or specialized heavy-goods couriers):

  • Metro Cities: 4–6 business days.

  • Rest of India: 6–9 business days.

  • Total Estimated Time: You can expect your neon sign to reach you within 8 to 14 business days from the date of order confirmation.

4. PACKAGING FOR LARGE SIGNS

Our signs can be as large as 3.5ft x 3ft. To ensure zero damage, we use professional, high-strength industrial packaging. While we aim for a low packaging cost, we never compromise on the safety of the 5mm acrylic base.

5. ORDER TRACKING

Once your order is shipped, you will receive a tracking link via Email or WhatsApp. You can monitor your GlowVynest parcel's journey until it reaches your doorstep.

6. TRANSIT DAMAGE & UNBOXING MANDATE

Neon signs are fragile. In the rare event of damage during transit:

  • You must provide a Mandatory, continuous Unboxing Video within 24 hours of delivery.

  • This video is essential for us to file a claim with the transport company and arrange your free replacement.

7. INCORRECT ADDRESS

GlowVynest is not responsible for delivery failures due to an incorrect or incomplete address provided by the customer. Any re-shipping charges in such cases will be borne by the customer.